Audio Conferencing

Additional Features and Services:

Polling:

Queuing:

Full Time Monitoring:

Listen Only:

Entrance and Exit Tone:

Billing Options:

Billing Management Reports:

Duplicate Billing:

Computerized Billing:

Fax on Demand (Inbound or Outbound):

Custom Greeting:

Lecture Mode:

Late Participants:

Private Sub-Conference:

Permanent Reservation:

Operator Assistance:

Special Requests:

Conference Security:

Digital Tape Replay (Local & Toll-Free):

Tape Recording:

Transcription:

Translation:

Participant Lists:

Polling:

Queuing:

Full Time Monitoring:

Listen Only:

Entrance and Exit Tone:

Digital Tape Replay (Local & Toll-Free):
This service allows people who were unable to participate in the original conference to call in at any time to hear a recording of the conference. Capabilities like fast forward, rewind and pause are available to all participants via remote access. Return to top.


Tape Recording:
The operator will record your conference call and provide you with a recording. Standard 90-minute cassette tapes are used. Mini cassettes and longer tapes are available upon request. Users can request delivery of their tapes by overnight or standard mail. Return to top.


Transcription:
A call may be transcribed in a number of software formats. Transcription is invoiced on a per-transcription-hour basis with a quarter hour conference usually taking one hour to transcribe. Return to top.


Translation:
A call may be translated into foreign languages. Translation is invoiced on a per translation-hour basis with a quarter hour conference usually taking one hour to translate. Return to top.


Participant Lists:
A list of participants may be e-mailed or faxed to the chairperson, contact, etc. Return to top.


Polling:
Polling allows the host to track audience responses to survey questions or key points of a meeting. Participants are able to respond to multiple-choice questions using their phones. Results can be tabulated and distributed to the host while the call is in progress. Polling is an ideal tool for sales training programs, market-testing response, investor relations meetings and more. Return to top.


Queuing:
The moderator has the ability to control a question-and-answer session by allowing conference participants to queue up for a question using their touch-tone phones. Return to top.


Full Time Monitoring:
The operator will monitor your conference call and be immediately available to manage any request. Return to top.


Listen Only:
Participants may be placed in a listen-only position where they can hear the conference but not be heard on the call. In essence, their line is muted. A single line or group of lines may be placed in the listen-only position. Return to top.


Entrance and Exit Tone:
Distinctive tones will sound as participants enter or exit the conference. Return to top.


Participation Notification (Verbal or Fax):
A customized conference call notification form will be e-mailed or faxed to individuals you request to participate on your conference call. The form also provides critical information, such as date and time of the call, dial in numbers along with helpful hints on how to make the call a success. Participants may also be notified verbally of future scheduled conference calls. Return to top.


Communications Line:
Teleconferencing Services offers a communications line between you and a conference operator that allows you to get updates on your conference and/or authorize participants into your call. Return to top.


Music on Hold:
Participants are placed on hold and in music status until the host or moderator wishes to begin the conference. Return to top.


E-mail or Fax Confirmation:
After making a reservation, we will provide either an e-mail or a fax confirmation of your reservation. Return to top.


Broadcast Fax:
We will simultaneously distribute meeting materials to all participants via fax. Return to top.


Billing Options:
Detailed invoices for each call will arrive bi-weekly. Alternate billing arrangements, such as monthly billing, can be arranged upon request. Return to top.


Billing Management Reports:
Monthly summary reports detailing company usage are available upon request. Billing reports are available in a variety of formats including diskette, CD-ROM and paper. We can accommodate any billing integration option, such as: ASCII, Fixed and Delimited, Microsoft Excel, Lotus 1-2-3, QuattroPro and EDI/EMI. Most major client/server software programs can be supported, also. Return to top.


Duplicate Billing:
Customers may choose to have two bills sent for internal purposes. Return to top.


Computerized Billing:
Volume dependent customers may request to have billing data sent on disk or electronically. Return to top.


Fax on Demand (Inbound or Outbound):
Participants have the option to receive materials through our fax on demand service. Using a touch-tone menu, documents can be requested and faxed any time day or night to any location worldwide. Return to top.


Custom Greeting:
A Conference Coordinator can introduce the meeting with a customized message. Return to top.


Lecture Mode:
A conference call can be placed in lecture mode at any time, allowing only one location to be heard. This helps eliminate extraneous noise, which is common on large calls. When interaction is desired, the call can be placed back into a fully interactive call. Return to top.


Late Participants:
A Conference Coordinator can announce the arrival of new participants. Return to top.


Private Sub-Conference:
Meeting leaders may wish to sub-conference privately while locations are dialing into the conference. A conference call can also be divided into more than one conference for smaller breakout conferences. The conference coordinator can return everyone to the main conference at any time. Return to top.


Permanent Reservation:
Regularly scheduled meetings can be prearranged to take place automatically, day-to-day, week-to-week and month-to-month. Customers wishing to have the convenience of a conference number that is always available to them may request a "MyConferenceSM" number. Return to top.


Operator Assistance:
The Operator can be recalled into conference by pressing star and zero (*0) on the telephone keypad. Return to top.


Special Requests:
Please call 1-800-967-2005 to discuss any requirement that may be needed. Return to top.


Conference Security:
The complete confidentiality of every conference call is the foundation of our business. All Teleconferencing Services areas are secure from unauthorized personnel and visitors, and each Teleconference Coordinator and Reservationist is required to sign a non-disclosure agreement regarding confidential information. In addition, no one may join a conference call without going through a Teleconference Coordinator, who will clear any unlisted participants with the host, before admitting them to the conference call. For added security, Passcode Services may be employed, where participants enter a pass code and are automatically entered to the conference call without operator intervention. Return to top.



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